With the internet explosion within the last decade, most companies have shifted their services online. This is in a bid to service the huge market demand for services online. This works for auto shipping companies.
Well, online services have revolutionized customer experience and enhanced service delivery by car shipping companies. However, it has given rise to a breed of ‘predator’ companies that are not in the market to offer services but to exploit unsuspecting customers. This is why customers are encouraged to research more about a car shipping company before hiring them.
To help you with that, here is a list of some suspicious activities or features that indicate you are dealing with a not so top auto transport company or simply, a fake one:
Too many negative reviews
It is always advisable to read testimonials by previous clients to understand how their experience was with them. If you go to a company website and find too many negative reviews, raise your eyebrows, dig deeper and be keener as most probably there is something wrong with the car shipping company. You can also check with the BBB for registered complaints with a particular company. Also, of importance is how the company responds to the complaints and how the complainants feel or react to that.
Too costly or too cheap
After requesting for quotes from some companies, the first thing you notice is that there are only slight variations of them. It is not abnormal however to find a company that has quote either too high or too low from the range quoted by others. The price is not always an indication of the level of services you are likely to receive, so it is better to find out from the company more about why their prices are quite a contrast as when compared to prices by other top auto transport companies.
Any unanswered call, non-replied email or message talks about the professionalism of the company. Any top and reliable auto shipping company should understand how important handling of clients is. If the staff is unfriendly, there are no follow-up calls or information on discounts from the car shipping company, this is an indication of how you will be treated after you hire them.
No matter how interested an auto shipping company is with your needs, its sole purpose is to make profits. So when a car transport company starts giving you unrealistic promises, know that something very terrible is cooking, and you should leave the kitchen as soon as possible.
Huge upfront payments
Upfront fees may be required depending on the service asked for as well as the car shipping company. However, you normally would expect the fee to be only a small fraction of the total cost. If an auto shipping company you intend to hire asks for huge upfront payouts, the chances are that it is not a genuine company as you would hope it to be.
Other warning signs that should help you identify genuine and fake auto shipping companies include an unwillingness to reveal company information such as registration details or location.